What Is Wrong With Your Computer?
Hello! Thanks for taking the time to visit my computer help page. My name is Marshall and I will be your tour guide on our quest to help you self-diagnose your computer problem(s) one step (question) at a time.
As a computer repair technician, I answer calls from numerous computer users with applications that won't open, error messages that appear at startup, towers that won't power down and laptops that won't turn on.
By documenting the preliminary questions I (or any computer guy) might ask, I hope computer owners will be able to make an informed decision with regard to their computer repair options. This can include parts identification, parts pricing and availability and cost (rate) per hour for labor.
This step-by-step questionnaire is designed to cover basic, inbound calls for computer technical support requests from end users and potential clients. The ultimate goal of this exercise is to point users in the right direction for getting their desktop and laptop PCs up and running again.
Updates
Disclaimer
Be sure and consult with a reputable, local computer professional nearest you for the best advice with regard to your computer repair needs.
This online, diagnostic tool is a completely free service. The information and content contained within these pages are presented as is. Absolutely no warranty of any kind is either expressed or implied.
Always back up your data regularly.
If you are a computer technician or professional and would like to contribute and/or suggest improvement(s) to the content of this online tutorial, please do not hesitate to contact me.
Operating in the best interest for the end-users (visitors) of this site, requires that resulting business plugs be fully disclosed.
How to Use
The search bar above yields results for this site only. Use a web search engine to search third-party sites for more information submitted by other users experiencing similar computer issues.
Be sure and check the middle column for additional information on a specific repair topic.
Where applicable, links to external sites with helpful tools and/or solutions will be placed directly under a topic heading. They will open in a new tab/window.
If you make a mistake, you can use your browser's back button or you can always start over.
Ready to Get Started?
First, let us define the different types of issues that affect computers.
Question 1: Do I need to bring my computer into a computer repair shop? Or, is there a quick fix that I can try myself... Click the green arrow to begin.
Welcome!
Are you:
- Having computer problems?
- Looking into getting your computer fixed?
- Not looking forward to bringing it to the Geek Squad® at Best Buy®?
- Searching for information about what caused your computer to crash?
By answering the simple, easy to follow questions in this troubleshooter, you will gain valuable insight as to how a computer technician views your particular case and how your machine is diagnosed.
You Again?
Welcome back!
Jump to another set of questions based on:
[INSERT QUERIES]